Shipping & Returns

1. Processing Times

Orders are processed and shipped Monday through Friday, excluding federal holidays. No shipments are dispatched on weekends.

Most orders are processed within 1–3 business days of payment confirmation. Orders placed after the daily cutoff or on weekends will be queued for the next available business day.

During periods of high demand, promotional events, or supply chain disruptions, processing times may be extended. You will be notified via email if any significant delay affects your order.

2. Fulfillment & Pre-Order Items

Verapep maintains two fulfillment categories to ensure customers always have access to our full catalog:

• In-Stock Items: Products with immediate availability ship same-day or within 1–3 business days of payment confirmation.
• Backorder Items: Select products are available for pre-order and ship within 2–3 weeks as new inventory is produced and quality-tested. Backordered items still count toward the free shipping threshold.

Availability is displayed on each product page. If your order contains both in-stock and backordered items, in-stock items may ship first, with backordered items following once fulfilled. You will receive tracking updates for each shipment.

Pre-ordering guarantees your position in the fulfillment queue and locks in the current listed price.

3. Shipping Methods & Delivery

Once shipped, domestic deliveries typically arrive within 3–7 business days depending on your location and the carrier service selected at checkout.

Free shipping is available on orders over $250. All packages are carefully packed to maintain product integrity during transit.

Risk of loss transfers to the Buyer upon shipment. Verapep is not responsible for delays, damage, or loss caused by carriers, weather, customs, or other external factors beyond our control.

4. Shipping Regions

Verapep currently ships within the United States only. We do not ship internationally at this time. Orders with international shipping addresses will be cancelled and refunded.

We are actively evaluating expansion to additional regions. Check back for updates on international availability.

5. Order Tracking

A tracking number will be sent to your email once your order has been dispatched. Please allow 24–48 hours after receiving the tracking number for carrier systems to update with scan events.

If your tracking shows "Label Created" or "Pre-Shipment" with no subsequent updates for more than 3 business days, the package is most likely in transit awaiting its first carrier scan. If the status remains unchanged for more than 5 business days, contact us and we will investigate.

If you have not received a tracking number within 5 business days of placing your order, please contact support@verapep.com with your order number.

6. Order Modifications & Cancellations

Order modifications or cancellations may be accommodated if requested before the order has been shipped. Once a shipping label has been created or the package has been handed to the carrier, changes cannot be made.

To request a modification or cancellation, email support@verapep.com with your order number as soon as possible. Requests are handled on a first-come, first-served basis and are not guaranteed.

7. Late, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery window, please verify the shipping address on your confirmation email and check with household members or building management for the package.

If the tracking indicates delivery but you have not received the package, contact us within 48 hours of the marked delivery date. We will initiate an investigation with the carrier.

Verapep is not responsible for packages that are stolen after confirmed delivery, lost due to an incorrect or incomplete shipping address provided by the customer, or rerouted by the carrier at the customer's request. It is the customer's responsibility to ensure the shipping address is accurate and the delivery location is secure.

8. Missing, Damaged, or Wrong Items

If your order arrives with missing items, visible damage, or incorrect products, contact support@verapep.com within 48 hours of delivery. Include the following:

• Order number
• Clear photographs of the received items and packaging
• Description of the issue

We will review your claim and work to resolve it as quickly as possible, which may include a replacement shipment at our discretion.

9. Returns & Refunds

All sales are final, except in the following cases, at our sole discretion:

• Shipping error: we shipped the wrong product, dose, or quantity
• Manufacturing defect: the product arrives damaged, leaking, or otherwise unusable
• Independent HPLC verification: third-party HPLC testing by an accredited laboratory documents purity below the 99% threshold on our published COA. See our HPLC Refund Policy for full details.

For shipping error or defect claims, contact support@verapep.com within 48 hours of delivery with your order number, photographs, and a description of the issue. HPLC verification claims must be submitted within 30 days of delivery with the third-party lab report attached.

Products damaged through misuse, mishandling, or improper storage after delivery are not eligible for replacement or refund.

10. Chargebacks & Disputes

Filing a chargeback or payment dispute without first contacting Verapep support constitutes a violation of our terms of service and will result in permanent account termination, blacklisting, and forfeiture of any future claims.

We encourage all customers to work with our support team directly to resolve concerns before involving payment providers.