Frequently Asked Questions

All products sold by Verapep are designated strictly for in-vitro laboratory research and educational purposes only. They are not intended for human or animal consumption, therapeutic use, or any form of self-administration.

By placing an order, you confirm that you are a qualified researcher or an entity conducting legitimate scientific research and that all materials will be handled in accordance with applicable local, state, and federal regulations.

Verapep does not provide dosing guidance, application protocols, or any information that could imply suitability for human use. Any such inquiries will not be addressed.

Every batch undergoes rigorous third-party testing to verify identity, purity, and composition. Certificates of Analysis (COAs) are available upon request and will be published on our COA page as they become available.

Testing methodologies include HPLC (High-Performance Liquid Chromatography) and Mass Spectrometry to confirm a minimum purity threshold of ≥99% for all peptide products.

Minor visual differences between batches, including variations in powder volume, texture, or coloration, are normal and do not indicate a defect or compromise in quality. These variations are inherent to the manufacturing process of research-grade compounds and have no bearing on purity or efficacy in a research setting.

All peptides are shipped in lyophilized (freeze-dried) powder form sealed within sterile glass vials. Lyophilization ensures maximum stability and shelf life during storage and transit. Reconstitution with an appropriate solvent (e.g., bacteriostatic water) is required prior to laboratory use.

Vial cap colors may vary between batches and do not correspond to a specific product or formulation. Cap color is determined by manufacturing supply availability and carries no significance regarding the contents, purity, or identity of the product inside.

Lyophilized peptide powder may appear as a fine, loose powder or as a compact, solid pellet (commonly referred to as a "puck"). The texture can range from fluffy and white to slightly off-white or translucent. All of these presentations are normal and reflect standard lyophilization outcomes. Variations do not affect the compound's analytical performance.

Unreconstituted (lyophilized): Store in a cool, dry, dark environment. Refrigeration (2–8 °C) is recommended. For extended storage, freezing at −20 °C is ideal.

Reconstituted: Refrigerate immediately at 2–8 °C and use within the timeframe appropriate for the specific compound. Do not refreeze reconstituted solutions unless validated for the specific peptide.

Always protect vials from direct sunlight and excessive humidity.

After reconstitution, certain peptides may exhibit visible particles, cloudiness, or mild precipitation. This can result from temperature fluctuation, improper solvent selection, or pH incompatibility. Gently swirling (not shaking) the vial and allowing it to reach room temperature may resolve minor precipitation.

If the solution remains visibly cloudy or contains large particulate matter after gentle agitation, do not use it in sensitive assays. Contact support@verapep.com with your order number and a photograph for further assistance.

Lyophilized peptides are generally stable during short-duration temperature excursions encountered in standard shipping. However, prolonged exposure to temperatures exceeding 40 °C or repeated freeze-thaw cycles may degrade the compound.

If you believe a product has been compromised due to extreme temperature exposure during transit, please contact us within 48 hours of delivery with photographic evidence and your order details.

In the event of accidental skin contact, rinse the affected area thoroughly with water. In the event of accidental ingestion or eye contact, seek immediate medical attention and contact your local poison control center.

Verapep products are research chemicals and should be handled exclusively in controlled laboratory environments with appropriate personal protective equipment (PPE). Verapep assumes no liability for mishandling of materials.

Orders are processed and shipped Monday through Friday, excluding federal holidays. No shipments are dispatched on weekends. Orders placed after the daily cutoff or on weekends will be queued for the next available business day.

Most orders are processed within 1–3 business days. Once shipped, domestic deliveries typically arrive within 3–7 business days depending on your location and the carrier service selected at checkout.

During periods of high demand, promotional events, or supply chain disruptions, processing times may be extended. You will be notified via email if any significant delay affects your order.

A tracking number will be sent to your email once your order has been dispatched. Please allow 24–48 hours after receiving the tracking number for carrier systems to update with scan events.

If you have not received a tracking number within 5 business days of placing your order, please contact support@verapep.com with your order number.

Verapep currently ships within the United States only. We do not ship internationally at this time. Orders with international shipping addresses will be cancelled and refunded.

We are actively evaluating expansion to additional regions. Check back for updates on international availability.

If your tracking shows "Label Created" or "Pre-Shipment" with no subsequent updates for more than 3 business days, this typically indicates the package is awaiting its initial carrier scan. In most cases, parcels are in transit and will update once scanned at the next facility.

If the status remains unchanged for more than 5 business days, please contact us and we will investigate with the carrier on your behalf.

Order modifications or cancellations may be accommodated if requested before the order has been shipped. Once a shipping label has been created or the package has been handed to the carrier, changes cannot be made.

To request a modification or cancellation, email support@verapep.com with your order number as soon as possible. Requests are handled on a first-come, first-served basis and are not guaranteed.

If your order has not arrived within the estimated delivery window, please verify the shipping address on your confirmation email and check with household members or building management for the package.

If the tracking indicates delivery but you have not received the package, please contact us within 48 hours of the marked delivery date. We will initiate an investigation with the carrier. Verapep is not liable for delays caused by carrier errors, weather, or force majeure events.

If your order arrives with missing items, visible damage, or incorrect products, please contact support@verapep.com within 48 hours of delivery. Include the following:

• Order number
• Clear photographs of the received items and packaging
• Description of the issue

We will review your claim and work to resolve it as quickly as possible, which may include a replacement shipment at our discretion.

Verapep is not responsible for packages that are stolen after confirmed delivery, lost due to an incorrect or incomplete shipping address provided by the customer, or rerouted by the carrier at the customer's request.

It is the customer's responsibility to ensure the shipping address is accurate and that the delivery location is secure. We strongly recommend selecting a shipping address where someone is available to receive the package or using a secure delivery option.

You can check the status of your order at any time using the tracking number provided in your shipment confirmation email.

Common statuses include: Processing (order received and being prepared), Shipped (package dispatched to carrier), and Delivered (confirmed delivery by carrier).

An order confirmation email is sent automatically upon successful payment. This email contains your order number, items purchased, and billing summary. A separate shipping confirmation with a tracking number will follow once the order has been dispatched.

If you do not receive a confirmation email within one hour of placing your order, check your spam or junk folder. If it is not there, contact support@verapep.com to verify the order was placed successfully.

Verapep enforces a strict zero-tolerance policy regarding any indication of product misuse. Any communication, including emails, order notes, or support inquiries, that implies, suggests, or references human consumption, self-administration, or non-research application will result in:

• Immediate order cancellation without refund
• Permanent account termination
• A permanent ban from all future purchases

This policy exists to maintain regulatory compliance and protect the integrity of the research supply chain.

Customers who violate Verapep's terms of service, zero-tolerance policy, or engage in payment fraud, chargebacks, or abusive behavior toward staff will be placed on a permanent blacklist. Blacklisted individuals are prohibited from placing future orders under any name, email, or address associated with the violation.

Blacklist decisions are final and are not subject to appeal.

Venmo is accepted as a payment method for qualifying orders. Select the Venmo option at checkout and send payment to the provided Venmo handle. Include your order number in the payment description.

Venmo payments are processed manually and may require up to 24 hours for verification. Orders will not enter the processing queue until payment has been confirmed. Please ensure the payment is sent from a verified Venmo account.

Zelle payments are accepted for qualifying orders. Select the Zelle option at checkout and follow the provided instructions. Include your order number in the payment memo to ensure proper allocation.

Zelle payments are processed manually and may require up to 24 hours for verification and order confirmation. Orders paid via Zelle will not begin processing until payment has been confirmed.

Verapep accepts select cryptocurrencies as payment. Supported coins and payment details are displayed at checkout when the cryptocurrency option is selected. Payments must be sent to the exact wallet address provided for your order.

Cryptocurrency transactions require network confirmations before the order is processed. Depending on network congestion, this may take anywhere from a few minutes to several hours. Due to the irreversible nature of blockchain transactions, please double-check the wallet address and payment amount before sending. Verapep is not responsible for funds sent to an incorrect address.

All sales are final. Verapep does not offer refunds, returns, or exchanges on any order once payment has been processed, except in cases where we have shipped an incorrect or demonstrably defective product, at our sole discretion.

If you believe there is a legitimate issue with your order, contact support@verapep.com within 48 hours of delivery with your order number, photographs, and a clear description. Our team will review the claim and determine an appropriate resolution, which may include a replacement but will not include a monetary refund.

Filing a chargeback or payment dispute without first contacting Verapep support constitutes a violation of our terms of service and will result in permanent account termination, blacklisting, and forfeiture of any future claims. We encourage all customers to work with our support team directly to resolve concerns.