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Company policies and guidelines
Support & Response Times
We strive to address all inquiries within 24 hours. During peak periods, please allow 1-3 business days for a response. Our support team is available to assist strictly with logistical matters, such as shipping, billing, and account management.
Usage & Compliance
Verapep is a dedicated supplier of research-grade materials. In compliance with industry standards, we do not provide guidance, protocols, or recommendations regarding product applications. It is the sole responsibility of the researcher to consult with qualified experts and adhere to proper laboratory safety protocols.
Zero Tolerance Policy
Verapep maintains a strict zero-tolerance policy regarding the misuse of our products. Any communication suggesting the improper use of research materials will result in an immediate, permanent account termination and a ban from all future services.
